Shipping Policy

Last Updated: July 2026

At Zyra Jewelry, we are committed to delivering your jewelry safely, securely, and on time. Every order is carefully inspected, packaged, and shipped with the highest level of care.

Order Processing

  • All orders are processed after successful payment verification.
  • Standard orders are typically processed within 7–8 business days.
  • Made-to-order, customized, or personalized jewelry may require 12–14 business days for production before dispatch.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Within India

  • Free shipping on all prepaid orders across India.
  • Orders are shipped through trusted courier partners.
  • Estimated delivery time is 12–14 business days, depending on your location.
  • Remote locations may require additional delivery time.

International Shipping

We proudly ship worldwide.

  • International shipping charges are calculated at checkout based on the destination.
  • Delivery typically takes 14–16 business days after dispatch.
  • Delivery times may vary due to customs clearance or local courier services.

Please Note: Import duties, customs fees, VAT, or local taxes imposed by the destination country are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Courier partner details

You can use the tracking number to monitor your shipment until delivery.

Secure Packaging

Every order is shipped in secure, tamper-evident packaging to ensure your jewelry arrives safely.

Your package may include:

  • Premium jewelry box
  • Jewelry certificate (if applicable)
  • Invoice
  • Care instructions
  • Gift packaging (if selected)

Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

Address Changes

Please ensure your shipping address is accurate before placing your order.

Once an order has been shipped, we may not be able to change the delivery address.

Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

  1. Do not accept the package if it is visibly damaged.
  2. Contact us within 48 hours of delivery.
  3. Share:
    • Your order number
    • Photos of the package
    • Photos of the product
    • An unboxing video (recommended)

Our team will investigate and provide an appropriate resolution.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Weather conditions
  • Natural disasters
  • Customs inspections
  • Public holidays
  • Courier network disruptions
  • Government regulations

We appreciate your patience in such situations.

Signature Requirement

For security reasons, high-value jewelry orders may require a signature upon delivery.

Please ensure someone is available to receive the package at the shipping address.

Incorrect Shipping Information

Zyra Jewelry is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Please verify your address before completing your purchase.

Contact Us

If you have any questions regarding shipping or your order, we're here to help.

Email: zyrajewels.co@gmail.com
WhatsApp: +91 95128 41443

Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)