Refund & Returns Policy

Last Updated: July 2026

At Zyra Jewelry, customer satisfaction is our priority. Every piece is carefully inspected before dispatch. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged during transit.
  • You receive the wrong item.
  • The product has a verified manufacturing defect.
  • The product is unused and in its original condition.

All returned products must include:

  • Original packaging
  • Jewelry box
  • Certificate (if applicable)
  • Invoice
  • Tags and accessories

2. Non-Returnable Items

The following products cannot be returned or exchanged:

  • Customized or personalized jewelry
  • Engraved jewelry
  • Made-to-order jewelry
  • Loose diamonds
  • Earrings (for hygiene reasons)
  • Products showing signs of wear or damage caused after delivery
  • Items purchased during clearance or final sale

3. Exchange Policy

We offer exchanges for:

  • Manufacturing defects
  • Incorrect product delivered
  • Ring size adjustments (subject to design and eligibility)

Exchange requests must be submitted within 7 days of delivery.

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery.
  • Share:
    • Order Number
    • Photos of the product
    • Photos of the package
    • An unboxing video (recommended)

After verification, we will arrange a replacement or refund.

5. Refund Process

Once your returned item is received and passes our quality inspection:

  • Refunds are processed to the original payment method.
  • Processing time is typically 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

6. Order Cancellation

Orders may be cancelled before production or shipment.

Custom-made or personalized jewelry cannot be cancelled once production has started.

7. Return Shipping

If the return is due to:

  • Manufacturing defect
  • Wrong product shipped
  • Transit damage

Zyra Jewelry will bear the return shipping cost.

For all other eligible returns, return shipping is the customer's responsibility.

8. Quality Inspection

Every returned item undergoes inspection.

Returns may be declined if:

  • The jewelry has been worn.
  • The product has been altered or resized by a third party.
  • Packaging or certificates are missing.
  • The item is damaged after delivery.

9. International Orders

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Return shipping charges

Refunds exclude customs duties and taxes collected by the destination country.

10. Need Help?

For return requests, please contact us:

Email: zyrajewels.co@gmail.com
WhatsApp: +91 95128 41443
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST